Refund Policy
Last updated: February 2026
At Discount Glass LLC (“we,” “us,” or “our”), we take pride in our products and services. Because many of our products involve custom glass and made-to-order work, refunds are handled under the following policy.
By placing an order through our website, you agree to this Refund Policy.
Custom & Special-Order Products
Most glass products are custom-made based on customer specifications, measurements, or special orders.
For this reason:
- Custom or special-order items are non-refundable once production has begun
- Orders may not be canceled once materials have been cut, ordered, or prepared
- Any deposits paid toward custom work may be non-refundable
If you are unsure whether your order qualifies as custom, please contact us before placing your order.
Cancellations
- Cancellation requests must be submitted within 24 hours
- If work has not yet begun, cancellations may be eligible for a partial or full refund
- If materials, labor, or third-party costs have already been incurred, a cancellation fee may apply
Cancellation eligibility is determined on a case-by-case basis.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
- You must notify us within 48 hours of delivery or installation
- Supporting photos or documentation may be required
- We may repair, replace, or correct the issue at our discretion
Damage caused by improper handling, installation by third parties, or site conditions may not be eligible for a refund.
Installation & Service Issues (If Applicable)
If installation or on-site services are included:
- Issues must be reported promptly after completion
- We reserve the right to inspect or correct any issues before issuing a refund
- Refunds will not be issued for conditions outside our control (site access, structural issues, weather delays, etc.)
Financing & Third-Party Payments (Klarna, PayPal)
If your purchase was made using a third-party payment or financing provider (such as Klarna):
- Refunds are processed back through the original payment method
- Financing providers may have their own refund timelines and policies
- We are not responsible for delays or terms imposed by third-party payment providers
Any approved refund will be submitted to the payment provider, who will handle the remainder of the transaction.
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after production has begun
- Incorrect measurements provided by the customer
- Damage caused after delivery or installation
- Work performed outside the agreed scope
How Refunds Are Issued
- Approved refunds will be issued to the original payment method
- Processing times may vary depending on your bank or payment provider
- Shipping, handling, and service fees may be non-refundable
Contact Us
If you have questions about this Refund Policy or believe your order qualifies for a refund, please contact us:
801-489-9500